Do you yearn for:
- Peace of Mind
- Tech help when you need it (from a geek who speaks human)
- A techie looking over your shoulder when you need him
- Immediate personal help when you need it
- Help without embarrassment
Are you:
- Tired of wasting time with your computer problems
- Not sure what or how to ask Dr Google to get the result you need?
- Sometimes getting mental blocks on that one tiny thing
Would you like help with:
- Taming your computer
- Solving problems with multiple devices and platforms
- Simplifying software and apps
- Software training for you or your staff
Concierge Tech Support to the rescue!
Boldacious Digital’s Concierge Tech Support solves all of these issues.
Once you are on a Concierge Tech Support plan, we connect you to your own Slack channel (quick and easy setup).
Then when you need assistance, you just type your question into your slack channel – Boldacious Digital then answers you, and we continue the conversation by text, phone, video call, or screenshare (all within slack and very easy) until your issue is solved.
Easy Peasy (technical term!)
Testimonials
“I’m a digital dinosaur – I can’t stand tech people … But here was somebody [Seamus] who actually wanted to know how I think, and how he could make my computer work for me!” Christine D
Seamus is “very pleasant to work with, … stressless and you explain everything very well, too” Jodie M
“I’ve had Seamus’ tech support for over 12 months now and it’s absolutely invaluable for me. He can always either fix the issue I’ve got, or find the solution – which is usually something I couldn’t have even thought of. I’d be lost over and over without his concierge service. Seamus provides an awesome service and YOU should be hooked up to it too!” Val C
Details
Standard Concierge Tech Support
You pay for 4 hours of my time in advance – then you get:
- Immediate software help via Slack (hours 9 am – 5 pm Mon to Fri AEST)
- 240 minutes of instant chat support per package
- Instant screen-sharing help – using text, voice or video
- Monthly statements showing time used and time remaining
- All help recorded and searchable
- Add extra blocks as needed
This Concierge Tech Support service covers specific software and apps as listed below (but not necessarily limited to)
If you ask for something outside the terms of this service you will not lose any of your 240 minutes.
Does cover
- Evernote
- Airtable, Smartsuite
- Zapier
- Make (formerly Integromat)
- Parabola
- Loom
- Tango
- Stripe
- WordPress
- Weebly / Wix / Shopify / SquareSpace
- Xero
- Softr, Pory, Bubbl, Stacker
- Automating Any Tech
- Cloud Software
- Google Suite (Docs, Sheets ec)
- Gmail
- Dropbox
- Canva
- iMovie
- Photoshop
- Illustrator
- Some support for Apple and Mac Office Products
- If your app is not on this list, ask me
Does NOT cover (but we can usually refer you to one of our colleagues)
- Microsoft Office Suite
- Hardware and networking
- Marketing Stuff (organic or paid)
Terms
- Buy another when the current one runs out
- Only via the Slack app
- If problem not solvable by Boldacious Digital – no fee
- There are some things that cannot be fixed with this service
- No refunds
